ppee Terms and Conditions

1 Account Registration and Eligibility

1.1 Age Requirement

To open an account on the ppee platform and participate in any game or betting activity, you must be at least 21 years of age. Registration by persons under 21 is strictly prohibited. We may request identity verification documents at any time to confirm your age.

1.2 Single Account

Each person may operate only one ppee account. If multiple accounts belonging to the same person are identified, ppee reserves the right to close all such accounts and forfeit the associated balances. Different members of the same household may use separate accounts from the same device or network, but this is subject to our verification process.

1.3 Accuracy of Information

All information provided at registration must be accurate, complete, and up to date. Providing false or misleading information may result in immediate account closure. If your details change, please notify our support team in a timely manner.

1.4 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. You are responsible for all activity carried out through your account. If you notice any suspicious activity, please inform us immediately via live chat or email.

2 Financial Transactions — Deposits and Withdrawals

2.1 Approved Payment Methods

ppee currently supports the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Using third-party accounts for deposits or withdrawals is strictly prohibited. All transactions must be completed through your own verified payment method.

2.2 Minimum Limits

The minimum deposit amount is ৳200 (for each method). The minimum withdrawal amount is ৳800. Requests below these limits will not be processed.

2.3 Withdrawal Timeframe

ppee generally completes approved withdrawals within 1 hour. However, this time may increase if identity verification or security checks are required. Larger withdrawal amounts may require additional verification.

2.4 Anti-Money Laundering

ppee complies with anti-money laundering policies. In cases of suspicious financial activity, we may be required to suspend transactions and notify the relevant authorities. Funds deposited are for gaming purposes only — using the platform as a means of money laundering is strictly prohibited.

3 Bonuses and Promotional Offers

3.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. A minimum deposit of ৳200 is required to claim this bonus. A 10x wagering requirement applies to the bonus, meaning you must wager 10 times the bonus amount before it can be withdrawn.

3.2 General Bonus Terms

• A bonus may only be claimed once and cannot be applied to the same account more than once.
• Bonus funds cannot be withdrawn directly — winnings become withdrawable once the wagering requirement is met.
• Misuse of bonus offers (such as using multiple accounts) will result in the bonus being cancelled.
• ppee reserves the right to modify or cancel any bonus program at any time.
• Restrictions on using bonuses in certain games may apply — contact the support team for details.

3.3 VIP Program

ppee's VIP program has four tiers:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.8%
• Platinum: Weekly cashback up to 1.0%

Advancement through VIP tiers depends on your regular gaming activity and participation on the platform. Cashback will be added to your account each week according to a set schedule.

4 Prohibited Activities and Code of Conduct

The following activities are strictly prohibited on the ppee platform:

4.1 Technical Abuse

• Exploiting software bugs or technical errors dishonestly
• Using bots, automated software, or artificial intelligence to place bets
• Attempting unauthorized access to the platform's servers or security systems
• Using a VPN or proxy to bypass restrictions

4.2 Fraud and Deception

• Operating an account under a false identity
• Using multiple accounts to claim bonus benefits
• Unauthorized access to another user's account
• Claiming funds through chargebacks or fraudulent payments

4.3 Unacceptable Behavior

• Abusive behavior toward other users or the support team
• Filing false complaints or making unfounded chargeback claims
• Spreading false information with the intent to damage the platform's reputation

If you are found to be involved in any of the above activities, ppee may suspend or permanently close your account without notice and forfeit any applicable balance.

5 Gaming Rules

5.1 Finality of Game Results

All game results on the ppee platform are determined by a Random Number Generator (RNG) and are fair and transparent. Once a game is completed, the result is considered final and generally cannot be changed. If a game remains incomplete due to a technical error, ppee will provide an appropriate resolution.

5.2 Betting Rules

All betting activity is governed by the specific rules of the relevant game. For cricket, football, or other sports betting, the official match result will be considered final. Once a bet is placed, it generally cannot be cancelled.

5.3 Technical Disruptions

ppee will not be held responsible for interrupted game sessions caused by loss of internet connection, device issues, or power outages. However, if the issue is caused by our servers, we will take appropriate action. Please contact the support team in such situations.

6 Data Protection and Privacy

ppee is committed to protecting your personal information. We use SSL encryption technology to keep your data secure. Full details of how your information is collected, stored, and used can be found on our Privacy Policy page.

We may request identity verification documents for account verification, fraud prevention, and to meet legal obligations. This information is not sold to third parties. It is not shared except where required by law.

7 Limitation of Liability

The ppee platform is provided on an "as is" basis. We make every effort to provide uninterrupted service, but ppee will not be held liable for the following:

• Disruptions to third-party services (payment gateways, internet service providers)
• Unexpected technical failures or server maintenance
• Unauthorized access to an account due to the user's own actions
• Any personal or financial loss resulting from gaming

Gaming carries financial risk. Please bet within your own judgment and means.

8 Account Suspension and Closure

8.1 Closure at User Request

You may close your account at any time by contacting our support team. Any available balance may be withdrawn before the account is closed, subject to the terms being met.

8.2 Closure by ppee

ppee may suspend or permanently close any account without prior notice due to a breach of terms, fraud, or legal reasons. In such cases, the associated balance will be subject to review.

8.3 Self-Exclusion

As part of responsible gaming, you may exclude yourself from the platform for a set period or permanently. For more details, please visit our Responsible Gaming page.

9 Changes and Updates to Terms

ppee reserves the right to modify, add to, or cancel these terms and conditions at any time. For significant changes, we will notify users as far in advance as possible. Continued use of the platform after any changes will indicate that you have accepted the updated terms.

We recommend visiting this page regularly for the latest terms and conditions. If you have any questions, please contact our 24/7 live chat support.

10 Dispute Resolution

If you have a dispute or complaint, please contact our support team first. We review all complaints with honesty and transparency and aim to provide a resolution within a reasonable time.

In the event of a dispute, ppee's decision will be considered final unless a clear technical error is proven. If you are not satisfied with the support team's decision, you have the option to submit a written appeal.

11 Contact and Support

Please contact us for any questions or concerns regarding these terms and conditions:

• 24/7 Live Chat — instant support in Bengali
• Email: [email protected]

Our support team is available around the clock in Bengali to answer any of your questions.