ppee Privacy Policy

This privacy policy ("Policy") applies to all individuals who use ppee's website and services. ppee is an online gaming and betting platform that provides services to players in Bangladesh. By accessing our platform or creating an account, you are considered to have accepted the terms of this Policy.

ppee fully respects your privacy. We believe that transparency and accountability are essential when it comes to collecting, processing, and storing your personal information. This policy will inform you about what types of information we collect, why we collect it, how we use it, and what rights you have over your information.

This policy should be read alongside our Terms and Conditions. If you have any questions, contact us at [email protected].

ppee collects only the information that is necessary to provide our services, ensure security, and improve your experience. We may collect the following categories of information:

a) Registration and Identity Information

• Full name and date of birth (for age verification — our platform is for individuals aged 21 and above only)
• Email address and contact details
• National ID card or passport number (for KYC verification)
• Residential address

b) Financial Information

• Payment method details — bKash, Nagad, Rocket, bank transfer account numbers
• Deposit and withdrawal transaction history
• Betting and gaming activity records

c) Technical Information

• IP address and device information
• Browser type, operating system
• Login time, session data, and usage patterns
• Information collected through cookies and similar tracking technologies

d) Communication Information

• Records of your conversations with us via live chat, email, or other channels
• Complaints and support requests

ppee uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Service delivery: To provide gaming services, bonuses, promotions, and VIP benefits.
• Identity verification (KYC): For age verification and fraud prevention.
• Financial transactions: To process deposits and withdrawals and maintain records.
• Security: To protect account security and prevent fraud and misuse.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve the quality of our website and services.
• Communication: To send important account notifications, policy updates, and relevant promotional information.
• Responsible gaming: To support responsible gaming practices and identify at-risk behaviour.

We will never sell your information to third parties without your consent.

ppee may share your information with selected third parties in specific circumstances. This is always limited and purposeful:

a) Service Provider Partners

Only the necessary information may be shared with selected technology and payment service providers for the operation of our platform. These partners are required to comply with our privacy standards.

b) Legal Obligations

If we are required to disclose information under a court order, government authority directive, or applicable law, we will be obliged to do so.

c) Fraud Prevention

Limited information may be shared with security agencies to prevent fraud, money laundering, or other unlawful activities.

d) Business Transfers

Your information may be transferred in the event of any business merger or acquisition. You will be informed in advance in such cases.

ppee uses industry-standard security technologies and practices to protect your personal information:

• SSL encryption: All data transmissions on our website are encrypted using SSL/TLS technology.
• Secure servers: Your information is stored in protected data centres.
• Access controls: Only authorised personnel have access to your information.
• Regular audits: Our security systems are regularly reviewed and tested.
• Password protection: User passwords are stored using industry-standard hashing methods.

Even so, no data transmission over the internet is one hundred percent secure. We take every possible precaution, but absolute security cannot be guaranteed. Keep your account password confidential and notify us immediately if you notice anything suspicious.

ppee uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Required for the core functionality of the website, such as maintaining login sessions.
• Performance cookies: To understand how the website is being used and to improve our services.
• Preference cookies: To remember your language, layout preferences, and similar settings.

You can control cookies by changing your browser settings. However, disabling certain cookies may affect the proper functioning of some website features.

ppee stores your personal information only for as long as necessary. Retention periods are determined according to the following criteria:

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal obligations and resolve disputes.
• Financial records: Transaction information is retained for the long term as required by law.
• Communication records: Support conversations are retained for a limited period.

Once the specified period has passed, we will securely delete or anonymise your information.

You have the following rights in relation to your personal information:

• Right of access: You may request to know what information we hold about you.
• Right to correction: You may request that any inaccuracies in your information be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to object: In some cases you may object to the processing of your information.
• Data portability: You may request your information in a structured, commonly used format.
• Unsubscribe from marketing: You may request at any time to stop receiving promotional communications.

To exercise these rights, contact us at [email protected]. We will process your request as promptly as possible.

ppee's services are for individuals aged 21 and above only. We do not knowingly collect or process information from any minor.

If any person registers by providing false information about their age, that account will be closed immediately and the collected information will be deleted. We verify age at the time of registration and again later if necessary.

If you believe a minor is using our platform, please notify us at [email protected].

ppee reserves the right to amend or update this privacy policy as needed. We will notify you before any significant changes take effect.

Notification methods may include:

• Sending a notice to your registered email
• Displaying a notice on the website
• Informing you of the changes when you log in to your account

Continuing to use our services after any changes means you have accepted the updated policy. We recommend that you check this page regularly.

Your information may be stored or processed on servers located outside Bangladesh as required to provide our services. In such cases we ensure that:

• The transfer is secure and appropriate safeguards are in place
• The receiving party complies with our privacy standards
• The protection of your information is maintained regardless of location

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 support available in Bengali

We will process and respond to your request or complaint as quickly as possible. Your satisfaction and the protection of your information are our highest priority.

For more information, visit our About Us, Terms and Conditions, and Responsible Gaming pages.